Services
From the initial idea to a successful project
We accompany our customers along all phases of a project until its successful start-up and beyond. Our services include:
- Feasibility studies
- User requirement specification
- Functional specification
- Installation
- Commissioning
- After-sales service
We also handle projects as general contractors.
In parallel with the installation of the system, we train the operators and administrators of the various customer teams. During the training, we listen very carefully to the system users in order to understand the specifics of the application and be able to implement them successfully in the system. This makes for high user acceptance.
Our customers can rely on our professional service also after completion of the project and commissioning of the system. After-sales service by our experienced technicians, including 24/7 on-call service and remote maintenance, are standard components of our customer support.
Order-specific user software
Numerous tasks in the metals industry are too complex to be efficiently handled by standard software solutions. For special production processes or extraordinary operating procedures, order-specific software programming is needed. Here we bring to bear our profound knowhow in warehouse and transport logistics and our in-depth understanding of the processes in the metals industry.
An example is the coil discharge in a hot strip mill:
The process management system implemented by 3tn manages all coil handling processes downstream of the hot strip mill - the removal of the coil from the recoiler and all other process steps down to the delivery of the coil at the hot coil store. For that project, we implemented specific rule books for sampling, coil tying and coil weighing. Based on these rules and the characteristics of each coil, the system automatically decides which coil handling route will be taken to ensure, for example, that the coil is properly coiled and marked.
The system also determines whether a coil has to be sampled and, if so, what kind of tests would have to be performed. In this way, the system automatically generates the input data for downstream units, such as the tying and marking machines and the inspection line.
That project is an example of how we bring to bear our expertise in rule-based systems. Thanks to our rule books the process of entering the coil data has become a largely automated process, relieving the operators from the need to handle each coil specifically.